Who runs Doctors Australia?

Doctors Australia has been built by leading doctors with a passion for helping people manage their families and their own health.   


What is the purpose of Doctors Australia?

Doctors Australia aims to help people lead healthier, happier and more rewarding lives. We want you to effortlessly look after yourself and your family’s health through educating and empowering you. The Doctors Australia portal is designed for you to safely store and control your family’s health records. Doctors Australia will proactively assist you to stay healthy and remind you on when to see your doctor.    


Who pays for Doctors Australia?

Doctors Australia operates through private funding. We are committed to providing impartial and reliable information. There is no conflict of interest in providing these resources. Specifically, we are not funded or affiliated with the pharmaceutical industry. We do not host any form of advertising or use information from users to promote goods and services.


What is the source of Doctors Australia’s information?

Doctors Australia’s information is extensively researched and evidence-based using high-quality scientific publications, the latest clinical guidelines and industry-leading websites. Doctors Australia does not edit licensed health content provided by an external source. 


Who reviews the information on Doctors Australia?

Doctors Australia’s information is rigorously checked and verified by our experienced medical doctors and respected professors on the Medical Advisory Board. All health information is peer-reviewed by a minimum of two reviewers. At least one reviewer has expertise in the specialty area relevant to the condition under review.


Who writes the information on Doctors Australia?

Doctors Australia has a talented and diverse team of medical journalists, editors, script writers, illustrators, animators, voice-over artists, sound engineers, allied health professionals and doctors who collectively create the information on the website.


How current is the information on Doctors Australia?

All health information is created using current international guidelines and practices. Articles are reviewed and updated at different times, you can see the date an article was last updated at the bottom of an article's page.


How does Doctors Australia choose links to other sites?

Doctors Australia contains links to certain other sites for convenience only and does not guarantee these sites are accurate, current or maintained. The linked websites should not be construed as an endorsement, approval or recommendation by us.


Why should I trust Doctors Australia?

Doctors Australia complies with privacy regulations established by HIPPA in the US and by privacy regulations and guidelines in Australia for the secure storage of consumer health records. Doctors Australia holds ISO 9001 accreditation for “The provision of services relating to the design, development and supply of medically-verified health information” and is certified by the Health on the Net Foundation (HON).


Why does Doctors Australia ask for my email address?

When you create a Doctors Australia account we need you to provide an email address to sign in to your account. The email address you provide is our primary mode of communication with you. We also need an email address so we can send your Doctors Australia password to you if you ever need to recover it.


What are the password requirements for my Doctors Australia account?

Your Doctors Australia password must:

  • Have at least 1 UPPER case character (A-Z)
  • Have at least 1 LOWER case character (a-z)
  • Have at least 1 SPECIAL character (!, $, #, @)
  • Have at least 1 NUMBER character (0-9)
  • Be at least 8 characters

We recommend you use a strong password that is easy for you to remember but hard for others to guess. If you forget your password select "Forgot password?" on the Doctors Australia sign in page to create a new one.


I forgot my Doctors Australia password, what should I do?

If you have forgotten your password, follow these steps:
1. Select "Forgot password?" on the Doctors Australia sign in page after an unsuccessful login attempt
2. Enter your email address
3. Doctors Australia will send you an email to reset your password 
4. Click the "Reset password" button in the email 
5. Create and confirm a new password 

If your account is suspended after 5 incorrect login attempts, you will need to wait 5 minutes for the suspension to lift before trying again.


What should I do if my account is suspended?

If your account is suspended, we will tell you with a message on the sign in page after you try to sign in. This can happen due to unsuccessful attempts to enter your password. If your Doctors Australia account becomes suspended, you will need to wait 5 minutes before trying again. This is done to protect your account from unauthorised use and to keep your information safe.


What should I do if my email address is not recognised by Doctors Australia?

Check your spelling and check that the email address you are using is current for your Doctors Australia account. If Doctors Australia still doesn't recognise the email address, please contact our customer support team: support@doctorsaustralia.com.au.


How do I opt out of Doctors Australia emails?

Preventive health management and related reminders are Doctors Australia's core offering. Unsubscribing from these emails would drastically limit our ability to keep you up-to-date on our medically-verified preventive assessments and upcoming health reminders. However, if you choose to opt out from your and your family's health reminders you can do so by updating notification preferences on the primary user's Account Settings page. Doctors Australia also sends health information and wellness emails that can be unsubscribed.  


What should I do if I cannot save my reports?

Please make sure your user account has permission to save files on your device. Once you have confirmed that you have permissions to save the file in your desired location, press the download button and save the report. 


Why don't my reports print?

To print your report please download the report and save it on your device, the file will be saved by default in pdf (portable document format). Once the report is downloaded, open the file and print it.


Who do I contact for any queries or further information?

If you would like to provide feedback or need more information, please contact our customer support team: support@doctorsaustralia.com.au.